Delivery & Refunds

Last updated: July 27, 2026

This policy explains how digital subscriptions sold by EDGELAB TEKNOLOJI LIMITED SIRKETIare delivered and how cancellation, withdrawal, and refund requests are handled.

1. Digital Delivery

edgelab is a digital service. We do not ship physical goods. After a successful purchase, subscription access is normally activated immediately on the account used at checkout. An order confirmation or store receipt is delivered electronically.

If access is not activated within a reasonable time, contact us with the account email, purchase date, and order or transaction reference. Do not send a full card number or security code.

2. Subscription Cancellation

Cancelling stops future renewal charges; it does not normally end access already paid for. Access continues until the end of the current billing period unless applicable law or the selling platform requires otherwise.

• Apple App Store: Manage cancellation through your Apple subscription settings.
• Google Play: Manage cancellation through your Google Play subscription settings.
• Direct web purchase: Use the cancellation method shown in your account or contact us.

3. Right of Withdrawal for Direct Web Purchases

Where Turkish consumer law applies, a consumer may generally withdraw from a distance service contract within 14 days after the contract is formed, without giving a reason. A clear withdrawal notice must reach us within that period.

The right of withdrawal may not apply after digital service performance has begun during the withdrawal period if the consumer expressly requested immediate performance and acknowledged the resulting loss of the withdrawal right, as permitted by applicable law. Any consent used for that purpose is presented separately before payment.

4. Refunds

• Approved refunds for direct web purchases are returned to the original payment method without an additional refund fee.
• A valid statutory withdrawal is refunded within 14 days after the notice reaches us.
• Duplicate charges, confirmed technical failures, or access that was never delivered are reviewed promptly.
• Your bank or card issuer may require additional time to post an approved refund.

5. App Store and Google Play Purchases

Apple and Google process payments made through their stores and control the corresponding refund workflow. Requests for those purchases should be made through the store that issued the receipt. Mandatory consumer rights remain unaffected.

6. How to Make a Request

Email support@edge-lab.co from the address linked to your account. Include the purchase date and order or transaction reference. A reason is helpful for technical issues but is not required for a valid statutory withdrawal.